Delivery terms and conditions
CALENDAR - Exceptional measures due to Covid-19
Orders are shipped twice a week, provided that the requested products are in stock. If they are not in stock, we will notify you of the estimated delay.If you pay by bank transfer, we will process the order as soon as we receive confirmation of payment.
Transit time (May vary due to the Covid-19 confinement, see section above)
- Spanish Peninsula, Balearic Islands, Canary Islands and Portugal: 24 - 48 h.
- Europe: 72 h.
Please note that the delivery dates are computed in working days from the day following the notification of payment and may be affected by local or national holidays.
Following is a list of estimated shipping prices. The price indicated on the order summary page of your order will always prevail.
- Spanish Peninsula: € 3.94 (free shipping on orders over € 60).
- Balearic Islands: € 7 (free shipping on orders over € 60).
- Canary Islands: € 22.50 + € 6.85 (purchase value > € 150) / € 16 (purchase value <€ 150) to be paid by the buyer upon delivery.
Check the shipping price on the summary page of your order, indicating the full shipping address.
We ship to all EU Countries.
For UK shipping, please visit cocoro-intim.co.uk
Transportation costs have led us to restrict shipments to some countries, we apologize if it affects you. We would like to reach all women making requests, regardless of location. We are working on it and will inform you as we extend our list of destinations.
RETURNS AND EXCHANGES
Guaranteed size changes
If you got the wrong size, you can change it easily and quickly. Here is how: Make a change request through your account, you will receive an email confirming the change in size. Once you pay the shipping costs, we will send you your Cocoro.If the size you want is not available, you can try another model. If the new model costs more than the one you want to return, you will also have to pay the price difference. If it costs less, Cocoro will return the difference.
You have 30 days from the purchase date to request a change.
Important! During the Covid-19 confinement:
- you'll have 30 days from the day your order is sent (instead of the purchase date) to request a change
- all changes will be done once the Confinement is over
If you are in the Spanish Peninsula or in the Balearic Islands
A courier will be sent to the specified address to deliver your new order. Open the package immediately, inside you will find a labelled post envelope. Place the product you want to return, close the envelope and hand it over to the messenger.
If you are in a country we ship to abroad or in the Canary Islands
Send us the items you wish to return in their original packaging and with the return receipt generated in your customer area. When we receive your package, we will activate the corresponding exchange. Our Address is:
Cocorointim S.L. - At. Devoluciones
Carrer de Salvador Espriu, 59 - 3r 1a
08005 Barcelona - España
We only accept return items that are unused, in perfect condition, in their original packaging and with all the labels. They should also be properly packed to prevent the product from spoiling if it is shipped from the Canary Islands or abroad.
The delivery cost of changing a size of a non-defective item is borne by the customer. The cost of sending a defective item or a wrong shipment, is initially borne by the customer. However, once we have verified the status of the items, compliance with our instructions and payment, Cocorointim SL will refund the shipping cost.