Shipping and returns

Delivery terms and conditions

Hero Equipo

SHIPPING: CALENDAR AND PRICES

CALENDAR

We ship every work day, as long as the product is in stock. For orders that are not in stock, we’ll notify the estimated delay as soon as we know it.

If you payed via bank transfer, the order will be shipped once we’ve received the bank confirmation.

Peninsula: between 24 and 48 hours

Balearic Islands: 48 hours

Canary Islands: 48 hours

Portugal: 48 hours

Other european countries: between 3 and 7 days

Please realize that these timings are based on work days, so they may be altered by local and national bank holidays. Time counts from the work day after the payment has been confirmed. 

PRICES (1kg)

Spain

Peninsula: 3,95€
Balearic Islands: 7€
Canary Islands: 22,50€ + 6,85€ (for orders >150€) / 16€ (for orders <150€) paid by customer at delivery pick up.

International

Andorra: 6€ 

Belgium: 10,58€

Denmark: 19,90€

France: 11,62€

Germany: 10,58€

Ireland: 19,90€

Italy: 19,92€

Luxembourg: 19,90€

Portugal (Peninsula): 6,50€

Sweden: 19,90€

The Netherlands: 11,62€

United Kingdom: 12,33€

Please note that international taxes and fees are not included in our prices. These must be paid on delivery.  

Due to transport costs, we've had to restrict international shipping to certain countries. We're sorry for any inconvenience this may cause, as soon as we can include more destinations, we'll let you know. We keep working so that women around the world can have their Cocoro! 

Cocoro has the right to change the shipping company and conditions, regardless of what is written in these pages, and as long as the change is not clearly detrimental to our customers.  

EXCHANGES 

We only accept exchanges of products that have not been used and are in perfect conditions. Products can only be changed by products of the same price (we do not refund money). 

In order to exchange a product, please write to us at hola@cocoro-intim maximum 7 natural days after having received your order. Once you've notified us the exchange you wish to make, you have 15 days to send us the articles you want to return. 

Please make sure to return the products back with the original packaging, and properly wrapped, to prevent them from getting damaged. 

PROCEDURE

Please send us an email at hola@cocoro-intim.com specifying the exchange or return you want to make, and we'll send you an email telling you what steps to follow.

Once we get your parcel, we’ll check the state of the products you have sent, and we will contact you through hola@cocoro-intim.com to let you know whether or not we accept the exchange or return, and the reasons why.

COST

The shipping cost of returned articles and of exchanges of non-defective articles is to be paid by the customer.

The shipping cost of the supposedly defective articles, or of articles that have been incorrectly shipped, will initially be paid by the customer. Femmefleur SCCL will refund the shipping cost once it has been established that all care instructions have been correctly followed, and once the state of the products has been checked. 


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